Caribbean Contact Center & BPO Report 2008 - 2010: a newly updated report published on the Caribbean region by the Zagada Institute, the regions leading Independent research analyst, shows that the Caribbean agent positions now approximates 66,000 and will exceed 101,000 by 2010. The report indicates that over 90 percent of this growth comes from service suppliers fulfilling projects for Fortune 1000 and large U.S corporations. The report also goes into detail to show the factors driving the high level of satisfaction that U.S corporate customers and their clients are reportedly receiving from leading Caribbean vendors across regional markets.

US$ 3,895 Single License
US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value

Philippines IT & BPO Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Philippines Cities for site selection and investment.

US$ 3,895 Single License
US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value

The Mexico IT Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Mexico´s Cities for site selection and investment.

US$ 3,895 Single License
US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value

The Brazil IT Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Brazil´s Cities for site selection and investment.

US$ 3,895 Single License
US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value

The India IT Services Executive Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate India´s Cities for site selection and investment.

US$ 3,895 Single License
US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value.
US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value

Mexico Executive Call Center Report 2007
• View Table of Contents • View I. Introduction • View II. Executive Summary • View III. Economic Environment • View IV. Market Dynamics • View V. Analysis of Cities • View VI. Strategic Challenges • View VII. Conclusion • View VIII. Methodology • View IX. The Author	The Mexico Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Mexico City, Guadalajara, Monterrey, Puebla, Tijuana, León, Toluca, Ciudad Juaréz, Torreón and San Luis Potosí for site selection and investment. PURCHASE REPORT   US$ 3,895 Single License US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value For information on purchasing our global enterprise license for world wide use, please call us or send us as email at global@zagada.com. Contact Us email: Samba@zagada.com - Direct: 305-529-9028 , Mobile: 786-348-7531

Brazil Executive Call Center Report 2007
• View Table of Contents • View I. Introduction • View II. Executive Summary • View III. Economic Environment • View IV. Market Dynamics • View V. Analysis of Cities • View VI. Strategic Challenges • View VII. Conclusion • View Press Release	The Brazil Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate São Paulo, Rio de Janeiro, Belo Horizonte, Florianópolis and Curitiba for site selection and investment. PURCHASE REPORT   US$ 3,895 Single License US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$15, 895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value For information on purchasing our global enterprise license for world wide use, please call us or send us as email at global@zagada.com. Contact Us email: Samba@zagada.com - Direct: 305-529-9028 , Mobile: 786-348-7531

Argentina Executive Call Center Report 2007
• View Abstract • View Table of Contents • View I. Introduction • View II. Executive Summary • View III. Economic Environment • View IV. Market Dynamics • View V. Analysis of Cities • View VI. Strategic Challenges • View VII. Conclusion • View VIII. SYKES – BPO Acquisition Case Study • View IX. Methodology • View Press Release	The Argentina Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Buenos Aires, Cordoba and Rosario for site selection and investment. The study indicates that the land of Tango is dancing to the tune of impressive agent growth and increased foreign direct investment (FDI) flows in the sector. PURCHASE REPORT   US$ 3,895 Single License. US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 15, 895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value For information on purchasing our global enterprise license for world wide use, please call us or send us as email at global@zagada.com. Contact Us email: Tango@zagada.com, Direct: 305-529-9028 , Mobile: 786-348-7531

Central America Call Center Report 2007
• View Abstract • View Table of Contents • View Sec. I Executive Summary • View Sec. II Summary • View Sec. III Summary • View Sec. IV Summary • View Buyer Endorsements • Miami Herald Story • Press Release	The Central America Call Center Report 2007: A Bilingual Ready Niche is published by the Zagada Institute, the region's leading Independent research analyst, and was written by a Zagada team, lead by Philip Dickenson Peters, Zagada’s founder and CEO. The Zagada Institute is a unit of Zagada Markets, Inc., a firm focused on business development strategy between the Central America and the U.S marketplace. PURCHASE REPORT   US $ 2895.00 (PDF - Single User License) US $ 3895.00 (PDF - Site License) US $ 7895.00 (PDF - Corporate License) For information on purchasing our global enterprise license for world wide use, please call us or send us as email at global@zagada.com. Contact Us email: report@zagada.com, Direct: 305-529-9028 , Mobile: 786-348-7531

Caribbean Call Center Report 2005
• View Abstract • View Table of Contents • View Sec. I Executive Summary • View Sec. II Summary • View Sec. III Summary • View Sec. IV Summary • View Buyer Endorsements • Sun Sentinal Article • Press Release	The Caribbean Call Center Report 2005: A Customer Care Market is published by the Zagada Institute, the region's leading Independent research analyst, and was written by a Zagada team, lead by Philip Dickenson Peters, Zagada’s founder and CEO. The Zagada Institute is a unit of Zagada Markets, Inc., a firm focused on business development strategy between the Caribbean and the U.S marketplace. PURCHASE REPORT   US $ 2895.00 (PDF - Single User License) US $ 3895.00 (PDF Site License) US $ 7895.00 (PDF - Corporate License) For information on purchasing our global enterprise license for world wide use, please call us or send us as email at global@zagada.com. Contact Us email: report@zagada.com, Direct: 305-529-9028 , Mobile: 786-348-7531

Please register to access any of our reports below from our Information Center.

United Nations (UNCTAD) Outsourcing Services Report 2004
A detail study on global labor with a specific focus on the positive benefits of service jobs on developing economics growth resulting from the outsourcing phenomenon.

United Nations ICT Task Force Caribbean Digital Diaspora Network Paper
Paper summarizes the key building blocks and strategic initiatives that the Caribbean and its Diaspora should undertake to fully harness the power of Information Communication Technology (ICT) as a catalyst for regional growth.

Caribbean Travel & Tourism Impact Study 2004
A World Travel & Tourism Council (WTTC) study on the impact of travel and tourism on jobs on the Caribbean economy. The WTCC is the business leaders forum for travel & tourism.

Digital GNP Working Paper
A Zagada Institute paper on the new business model requirements and strategy for regional businesses and economic development agencies seeking to leapfrog traditional constraints with the use of digital technology and strategic thinking. Presented at the 2003 Euro Money – Latin Trade Conference at Casa de Campo in the Dominican Republic. Joint paper by Augustine Nelson and Philip Dickenson Peters.

CARICOM ICT Agenda 2003
A document outlining the Caribbean Community’s (CARICOM) strategic plan for harnessing ICT for economic and social well - being.

Cambridge University Nearshore Study
U.K based Cambridge University critically evaluates the merits and demerits of comparative Caribbean island markets. A case study method.

Carnegie Mellon University Sourcing Model Document
This document outlines the sourcing protocol being developed by Carnegie Mellon to bring standardization to the global sourcing process.

Carnegie Mellon University IT & eServices Model
A document outlining the modular approach to IT & BPO services practice

Wharton ITBPO Document
A Wharton Business School document evaluating the dynamics at play in the Information Technology - Business Process Outsourcing marketplace.

CARICOM Treaty of Chagaramas With ICT Addendum
The complete July 4th 1973 treaty establishing the Caribbean Community, with its 1998 ICT addendum.