Sep. 5,
2008 |
Zagada Announces its ZaCCURS Rating on Transactel Setting
a New Standard for Measuring Call Centers and BPO Service Suppliers Performance
Read Full Press Release
|
July 24,
2008 |
Caribbean Contact Center & BPO Report 2008-2010 Published by Zagada Institute Projects Caribbean Outsourcing Talent Base Surpassing 100,000 by 2010
Read Full Press Release |
July 30,
2007 |
Zagada Selects Transactel as Premier Guatemala BPO Member for Its Sphaero Alliance
Read Full Press Release |
March 23,
2007 |
INDIA IT SERVICES EXECUTIVE REPORT 2007
Published by Zagada Institute and Waagstein Research
Read Full Press Release |
Feb. 21,
2007 |
MEXICO EXECUTIVE CALL CENTER REPORT 2007
Published by Zagada Institute Region’s Research and Analytics Firm
Read Full Press Release |
| Dec. 15, 2006 |
BRAZIL EXECUTIVE CALL CENTER REPORT 2007
Published by Zagada Institute Region’s Research and Analytics Firm
Read Full Press Release |
| Dec. 6, 2006 |
Zagada Markets and Waagstein Research Announce Co-Branding, Sales And Distribution Relationship
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|
| Sept. 22, 2006 |
Argentina Executive Call Center Report 2007 Published by Zagada Institute Region’s Research and Analytics Firm
Read Full Press Release
Read Full Press Release |
| Jul. 12, 2006 |
Zagada Chooses CSS Power as its Premier Power Solution and Business Continuity Provider for its Sphaero Alliance
Read Full Press Release |
| Apr. 20, 2006 |
Zagada Selects SER Solutions As Premiere Outbound Solutions Member for its Sphaero Alliance
Read Full Press Release |
| Apr. 19, 2006 |
Zagada Publishes New Central America Call Center
Report Shows Bilingual Agent Density Serving U.S. Companies Surpasses Mexico, Argentina and Dominican Republic.
Read Full Press Release |
| Feb. 16, 2006 |
Nearshore Central American and Caribbean Call Center Agents to Top 75,000 in 2006 Zagada Finds
Read Full Press Release |
| Dec. 19, 2005 |
Zagada Institute Announces Selection of 100 Global Companies for its Caribbean Latin American (CALA) Sustainable Index Series
Read Full Press Release |
| Aug. 15, 2005 |
Central American and Caribbean Call Center Agents to Top 75,000 in 2006 Zagada Finds
Read Full Press Release |
| Jan. 17, 2005 |
Caribbean Call Center Report 2005: A CRM Market
Caribbean – Nearshore – agent positions doubles and projected to reach 50,000 by December 2006 – US$2 billion in annual regional economic impact created
Read Full Press Release |
| Nov.
11, 2004 |
Zagada Launches Sphaero 3.0
Caribbean Nearshore Sourcing Portal and Announces
"Nearshore is Better" Marketing Campaign.
Read
Full Press Release |
| Oct. 21,
2004 |
Mckinsey Quarterly
invites Zagada Markets CEO and Sphaero Alliance
Chariman to Join Mckinsey Quarterly Online Executive
Panel
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Full Press Release |
| Oct. 4,
2004 |
Zagada Markets CEO
Philip Dickenson Peters Invited to Join Google Gmail
Beta Testing Invitation Only Group
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Full Press Release |
| Sept. 30,
2004 |
Zagada Markets Selects
Avbase Flight Services for its Sphaero Concierge
Private Jet Brand Expansion
Read
Full Press Release |
| Apr. 21,
2004 |
Sphaero Alliance
member Indusa Global Receives Coveted Level 4 SEI
CMM Ratings- A Caribbean first
Read
Full Press Release |
| Mar. 19,
2004 |
Zagada announces Sphaero 2.0
Caribbean BPO Partners Including Microsoft’s
Live Meeting and Documentum’s eRoom
Read
Full Press Release |
| Feb.25, 2004 |
Zagada Markets to Produce a Special Advertising
Section
on Caribbean BPO and Contact Center Outsourcing
for BusinessWeek
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Full Press Release |
| Nov. 5, 2003 |
House of Zagada Publishes Perception Shifting
Books Caribbean Zen and Caribbean WOW 2.0 authored
by Zagada’s C.E.O.
Read
Full Press Release |
| May. 28, 2003 |
Site Selection Magazine Features Zagada’s
Sphaero Alliance Launch
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Full Press Release |
| May. 20, 2003 |
Zagada’s C.E.O presents its DigitalGNP Economic
Manifesto at the EuroMoney – Latin Finance
Conference in the Dominican Republic
Download
DigitalGNP Working Paper |
| May. 15, 2003 |
Zagada Launches its Sphaero Alliance Caribbean
Contact Center Platform (sphaero 1.0) with Leading
Regional and U.S Partners
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Full Press Release |
| Jan. 22, 2003 |
Zagada’s C.E.O Delivers Feature Presentation
on Caribbean Outsourcing at the Contact Center Summit
of the Americas in Miami
Read
letter of thanks to Chairman |
| Nov. 22, 2002 |
Wharton Business School sites
zagada’s Caribbean Call Center Report in its
Global BPO Survey
Read
report |
| Oct. 30, 2002 |
Nortel Networks Announces Release of Zagada Institute
Caribbean Call Center Report 2002.
Read
Full Press Release |
