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August 28, 2008
Bloomberg News Sites Zagada on Caribbean Outsourcing Story
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April 21, 2008
Call Center around the world
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Dominican call centers cashing in on U.S. connection [The Miami Herald]
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December 13, 2007
India's Call Center Competition in the Caribbean
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September 6, 2007
Caribbean Call Center Booming - Zagada Site
Read Full Story AP News
Read Full Story MNSBC News
Read Full Story Forbes.com News |
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March 1, 2007
Zagada Sited in
Marketing News Outsourcing ROI Story
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February 23, 2007
Dominican Call Center Industry Witnesses Growth
Demand for Spanish-language customer service fuels contact center boom.
Read Full Story |
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February 22 , 2007
Mexico Executive Call Center Report 2007 Published by Zagada Institute Region's Leading Research Analytics Firm
Read Full Story eMediaWire
Read Full Story Digital50.com
Read Full Story Business Wire |
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February 21 , 2007
Zagada Sited in TMC Story on Dominican Call Center
Growth
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February 5, 2007
Zagada Sited in
Sun Sentinel Story on Argentine Tech Park Investment
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December 19, 2006
Brazil Remains Viable Choice for Call Center Outsourcing
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October 17, 2006
Sphaero Alliance member SER wins Award
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October 13, 2006
Argentine Call Center BPO Report Issued
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July 2006
Zagada sited in SiteSelection Magazine
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June 26, 2006
InterAmerican Dialogue Captures
Zagada CEO's insight on Nearshoring
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May 05, 2006
State-of-art call center hopes to lure foreign firms
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May 1, 2006
Zagada Featured in May Call Center Magazine Caribbean Site Selection Feature.
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April 3, 2006
Verizon to Sell Latin America Operations
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March 22, 2006
Dell launches Alienware invasion
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Allienware Article |
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March 22, 2006
Dell Acquires Alienware – Has Call Center in Costa Rica
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March 20, 2006
Bill Gates is coming to DR, will support fledgling industry
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March 13, 2006
e-Services answers Delta's ring with contract for Jamaican call center
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March 07, 2006
Central America growing into call centre hub
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March 06, 2006
Fujitsu Consulting to open 400-person Call Center in San Jose, Costa Rica
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Link to Story
Costa Rica Bulletin Story |
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February 28, 2006
Delta Call Center Goes To Jamaica
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February 03, 2006
Zagada featured in Miami Herald Front page story on
Nearshoring
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January 31, 2006
CARICOM’s Single Market Economy Goes Into Effect
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January 30, 2006
Central America, Latin America
The Future Of Outsourcing
How it's transforming whole industries and changing the way we work.
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January 09, 2006
Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead - Zagada Quoted
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March 31, 2005
"Caribbean component is often overlooked"
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March 17, 2005
CRM Buyer News:"Caribbean Call Centers Booming".
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Full Story |
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March 6, 2005
Sun Sentinel article: "Caribbean Call Centers
Booming".
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Full Story |
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August 18, 2004
Sun Sentinel interviews Philip Dickenson Peters
on Precision Response Expansion into the Caribbean.
Read
Full Story |
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June 2, 2004
Sun Sentinel Front Page Feature on Philip Dickenson
Peters Book Caribbean WOW 2.0 as a Catalyst for
Caribbean Heritage Bill 570 Before U.S Congress
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February
20, 2004
Amazon.com Includes Philip Dickenson Peters Books
Caribbean WOW 2.0 and Caribbean Zen in its Innovative
Search Inside The Book Program.
View
Caribbean Zen and
View Caribbean WOW 2.0
Read
About the Program |
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February 7,
2004
United Nations invites Zagada’s C.E.O, to
form high- tech Caribbean Digital Diaspora Network
Read
Press Release
Read
Invitation Letter
Download
Summary Document |
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August 12, 2003
United
Nations ICT Task Force and IDB Invites Philip
Dickenson Peters To Digital Bridge Roundtable |
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July 16, 2003
Business
Journal Features Exclusive Story on Sphaero Alliance
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January 22, 2003
Contact Center Summit of the Americas
features Sphaero Alliance, Jaunuary 22-24, 2003
Read
Letter of Commendation
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November 22, 2002
Wharton Business school sites Zagada, Nortel and
Westcom in its global Business Process Outsourcing
report
Link
to Report |
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November 5, 2002
Nortel
Networks and Cable & Wireless signs $US 100
million deal... |
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October 30, 2002
Nortel event highlights Zagada Call Center Report... |
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September 1, 2002
Harvard
Business Review article reflects merits of Sphaero
Alliance model... |
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December 3, 2001
World’s
smallest Gecko discovered in the Caribbean resulting
in birthing the name “Sphaero Alliance”... |
