| Download Caribbean
WOW Releases
Caribbean
WOW 1.0 Leisure Care Dividend (LCD)
Caribbean WOW
2.0 Knowledge Care Dividend (KCD)
Caribbean WOW
3.0 Innovation Dividend
Caribbean
WOW 1.0 Leisure Care Dividend (LCD)
Download
the Caribbean WOW 1.0 World Tourism & Travel
Council Caribbean Travel and Impact Study
What download do you use
with your psychological CaribbeanOS when you engage
the region? Your Caribbean WOW 1.0 release, or
perception may have to be optimized to effectively
get maximum result from our Sphaero members, when
you engage us. Do you think of our Leisure dominated
market as a negative? Read our Chairman’s
welcome letter in the Corporate
Buyer section of our site and discover how
we are transferring this regional Leisure Care
Dividend (LCD) into higher performance outcomes
and enchanting customer care delivery for Fortune
1000 companies and their customs. Since the publication
of our Caribbean Call Center Report in November
2002, we have grown our concierge of contact agents
from 12,000 to 21,000 and have created an annual
economic impact of over US$2 billion. This is
testament of value delivered.
The World Tourism
& Travel Council (WTTC) indicates
that the Caribbean is the most tourism intensive
region in the world. Travel & Tourism currently
accounts for 14.8 per cent of total GDP. Each
year over 35 million visitors visit the region
for both business and pleasure. This Leisure industry
generates an economic impact of US$40.3 billion
and creates close to 2.5 million jobs. Access
a complimentary copy of the WTTC study from our
information
center.
How are transferring this
leisure advantage to your company’s performance
advantage? How are we harnessing this culture
of care delivery and quality – driven service
to help your company perform better? Firstly,
we have recognized that from this human care experience
a Hospitality Care Dividend (HCD) has accumulated.
We are now transferring that accumulated dividend
into our call centers, business process centers,
and our professional services organizations such
as law, trust and accounting firm to serve you
and your clients in exceptional way. We are melding
our deep commitment to knowledge and learning
to produce a new service promise which we call
the, “The Service of Enchantment™
or The Service of E™. Consider
our deep domain expertise in delivering care and
enchantment as our new killer application as we
migrate our economy into our innovation chapter.
Please read our new Service of Enchantment™
equation E = CD2 in
our Chairman’s
welcome letter.
Caribbean
WOW 2.0 Knowledge Care Dividend (KCD)
The University
of the West Indies (UWI) invests over US$100 million
dollars each year into its system graduating capable
scientists, IT professionals, engineers and lawyers.
The aggregate result is the deployment of a Knowledge
Care Dividend (KCD) that we actively use in delivering
a premium service to U.S companies and their clients.
Caribbean
WOW 2.0 and Caribbean
Zen
 
|
| Two perception shifting
books on the impact of Caribbean minds and
events in shaping America economic might and
the distillation of a practical West Indian
philosophy underpinning the culture is presented.
The books are written by Philip Dickenson
Peters, Zagada Markets C.E.O and Sphaero Alliance
Chairman and has played a substantial role
in shifting perception of the Caribbean from
a “leisure only” dominated brand.
Caribbean WOW 2.0 is being used as a supportive
document for the Caribbean Heritage Bill 570
currently before the U.S. Congress to make
the month of June Caribbean Heritage Month.
The books are part of Amazon.com “Read
Inside the Book,” program which allows
to read sections of the books interior as
well as view the back page. |
Caribbean
WOW 2.0 press release
Business Week press release.
Caribbean
WOW 3.O Innovation Dividend
Caribbean WOW 3.0 connects
to activities related to our innovation chapter.
Zagada is leading in writing and defining this
new Caribbean innovation chapter. We have defined
this decade as, The Decade of Caribbean Innovation
– 2001 –2010. Please
download our DigitalGNP™ Working Pager.
which presents our doctrine on accelerating regional
economic growth.
The birth and development of the Sphaero Alliance
and our strategic repositioning of our Leisure
and Knowledge care dividends into The
Service of Enchantment™ or Service
of E™ equation E = CD2
are part of our innovation narrative. Please read
about our Service of Enchantment™ from our
Chairman’s welcome letter. We invite
you to contact
us to take advantage of a complimentary consultation
to discover how our Service of Enchantment™
can help you perform better.
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