Table of Contents I.Executive Summary II.Main Findings Methodology Overall Growth Vendor Analysis Performance Analysis a. Internal Drivers b. External Drivers Summary Conclusion III.Market Assessment Introduction Segment Analysis Nearshore vs Offshore Strategic Challenges Political & Economic Analysis Summary Conclusion IV.Caribbean Nearshore Metacare™ Introduction Nearshore Metacare™ Cultural Domain Acuity Seven SHELL™ Sphaero Alliance as Sourcing Concierge Summary Conclusion V.List of Key Documents Caribbean Contact Center Report 2002 CaribbeanOS™ - Shaping Perception Digital GNP™ TREATY establishing the Caribbean Community (CARICOM) CARICOM Single Market & Economy(CSME) CARICOM Ministers ICT Declaration Revised Draft VI.Appendices The Sphaero Alliance Caribbean Fiber Network Definitions List of Figures Figure 1 : Agents, Seats & Workstations Figure 2: Percentage of Agents Figure 3: Number of Centers Figure 4: Nearshore T1 Rates Figure 5: Daily Wage Rates Figure 6: International Visitors to Population Ration Figure 7: Students to Population Ratio Figure 8: Piracy Rates Figure 9: Regional Economic Impact Figure 10: Cultural Domain Acquity List of Tables Table 1: Nearshore Comparative Evaluation Matrix Table 2: Nearshore Comparative Evaluation Matrix Table 3: Seven Shell Customer Care Rating