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Chairman’s
Welcome Letter
Dear
Industry Leaders,
Zagada Markets is proud
to announce the launched of our expanded
Sphaero Alliance 3.0. portal.
We welcome you. |
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Our services
are specifically crafted to help you meet your
complete Caribbean – Nearshore outsourcing
needs. Our offer is designed to help you solve
the most pressing business problem of the day:
a call for – Lowering Operating Costs and
Enhanced Performance. We have spent the last 24
months bringing together a premium portfolio of
call center operators, business process service
companies, site selection, business expansion,
law, trust and accounting partners to meet your
professional and corporate requirements. Look
no further! Our Sphaero Concierge private
jet aviation partnership with Avbase Aviation
can fly you directly into any of our ten regional
markets hassle free from any location in the United
States.
We invite you to discover
the exceptional levels of care and service delivery
that dozens of Fortune 1000 companies are currently
receiving through our member firms. We make a
simple declaration to you – “Nearshore
is Better™.
Please give us a call or send
us an email to arrange a complimentary consultation
about how we can help you enhance your performance.
We also welcome enquiries
from companies interested in partnering with us.
Sphaero Alliance members and their parents generate
in excess of US$1.3 billion in revenues. We have
marshaled the full intellectual and service capability
of our 5,000 plus contact center agents, attorneys,
IT professionals, accountants, project managers
and senior executives to truly help you lower
your operating cost and better your corporate
performance. Participation in the Sphaero Alliance
is by invitation only and our rigorous selection
process guarantees you access to the best talent
in our region
Since our inception
in November 2002, with the publication of the
first Caribbean Call Center Report, as part of
Wharton Business School’s Global BPO Survey,
and sponsorship support from Nortel Networks and
co-distribution help from the team at Knowledge@Wharton,
we have grown our agent count from 12,000 to over
21,000 and generates an annual regional economic
impact of over US$2 billion. This growth is testament
to the success of our Service of Enchantment™
or the Service of E™ service
delivery model.
The 35 million plus travelers
coming to our shores each year for both business
and pleasure give us a competitive edge in delivering
enchanting care to you and your customers. We
call this edge a hospitality care dividend (HCD).
Furthermore, the US$100 million our University
of the West Indies (UWI) invests in education
each year actively contributes a knowledge care
dividend (KCD). We integrate both our hospitality
and knowledge Care Dividends (CD) to help our
customers achieve higher levels of enchantment.
This produces higher levels of profitable growth,
captured by the equation E=cd2™.
Remember when a previous equation E=mc2
revolutionized our thinking about the time continuum
and the universe? Our equation also represents
the revolution that our customers are experiencing
with the service continuum through the Sphaero
Alliance. We are that third entity. We invite
you to taste of this new enchantment by calling
or writing to us.
We eagerly look forward to
helping you and your customers experience our
Service of Enchantment™. Right from your
doorsteps in the Caribbean we intend to help you
take your company to new levels of success. Indeed,
“Nearshore is Better,” and thanks
for the opportunity to serve you. We need your
help to allow us to put our complete resources
to work for you and your customers. Give
us a call today or send
us a short email now to arrange your free
initial consultation. All the very best.
On behalf of the entire Zagada
Markets team and Sphaero Alliance partners, welcome.
Philip Dickenson
Peters
CEO, Zagada Markets
Chairman, Sphaero Alliance
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