Chairman’s Letter   Dear Industry Leaders, Zagada Markets is proud to announce the launched of our expanded Sphaero Alliance 3.0. portal. We welcome you.

Our services are specifically crafted to help you meet your complete Caribbean – Nearshore outsourcing needs. Our offer is designed to help you solve the most pressing business problem of the day: a call for – Lowering Operating Costs and Enhanced Performance. We have spent the last 24 months bringing together a premium portfolio of call center operators, business process service companies, site selection, business expansion, law, trust and accounting partners to meet your professional and corporate requirements. Look no further! Our Sphaero Concierge private jet aviation partnership with Avbase Aviation can fly you directly into any of our ten regional markets hassle free from any location in the United States.

We invite you to discover the exceptional levels of care and service delivery that dozens of Fortune 1000 companies are currently receiving through our member firms. We make a simple declaration to you – “Nearshore is Better™.

Please give us a call or send us an email to arrange a complimentary consultation about how we can help you enhance your performance.

We also welcome enquiries from companies interested in partnering with us. Sphaero Alliance members and their parents generate in excess of US$1.3 billion in revenues. We have marshaled the full intellectual and service capability of our 5,000 plus contact center agents, attorneys, IT professionals, accountants, project managers and senior executives to truly help you lower your operating cost and better your corporate performance. Participation in the Sphaero Alliance is by invitation only and our rigorous selection process guarantees you access to the best talent in our region

Since our inception in November 2002, with the publication of the first Caribbean Call Center Report, as part of Wharton Business School’s Global BPO Survey, and sponsorship support from Nortel Networks and co-distribution help from the team at Knowledge@Wharton, we have grown our agent count from 12,000 to over 21,000 and generates an annual regional economic impact of over US$2 billion. This growth is testament to the success of our Service of Enchantment™ or the Service of E™ service delivery model.

The 35 million plus travelers coming to our shores each year for both business and pleasure give us a competitive edge in delivering enchanting care to you and your customers. We call this edge a hospitality care dividend (HCD). Furthermore, the US$100 million our University of the West Indies (UWI) invests in education each year actively contributes a knowledge care dividend (KCD). We integrate both our hospitality and knowledge Care Dividends (CD) to help our customers achieve higher levels of enchantment. This produces higher levels of profitable growth, captured by the equation E = cd² ™. Remember when a previous equation E=mc² revolutionized our thinking about the time continuum and the universe? Our equation also represents the revolution that our customers are experiencing with the service continuum through the Sphaero Alliance. We are that third entity. We invite you to taste of this new enchantment by calling or writing to us.

We eagerly look forward to helping you and your customers experience our Service of Enchantment™. Right from your doorsteps in the Caribbean we intend to help you take your company to new levels of success. Indeed, “Nearshore is Better,” and thanks for the opportunity to serve you. We need your help to allow us to put our complete resources to work for you and your customers. Give us a call today or send us a short email now to arrange your free initial consultation. All the very best.

On behalf of the entire Zagada Markets team and Sphaero Alliance partners, welcome.

Philip Dickenson Peters
CEO, Zagada Markets
Chairman, Sphaero Alliance