Buyer Endorsements

"The report provides valuable information on the Caribbean region showing its attractiveness and advantages as a nearshore outsourcing destination, while it provides comparative data with other regions /countries. The report is a good source of information for companies seeking outsourcing opportunities, and for players in the market looking for good competitive information.

Cynthia Molina, Marketing Manager, Verizon International Teleservices

"This report is a concise and authoratative evaluation of the emerging Caribbean call center market. As a telecom, contact center and mobile operator in the region, we find the handlers and data provided in this new Caribbean Call Center Report 2005 second to none. It's a must read for CEOs and their sourcing team."

Sean Krivach, CEO, Atlantic Telecenter,
fully owned subsidiary of American Stock Exchange traded Atlantic Tele-Network(ATN).

"The ever changing dynamics in business cause companies to have to re-evaluate how and where their business is being supported. When a company considers outsourcing their Customer Care internationally, careful due diligence must be done to ensure that the solution chosen will successfully achieve the balance of providing a positive customer experience while generating significant cost savings to the bottom line. This report provides an inside view into the Caribbean region that is based on facts that are measureable and prove invaluable when conducting site due diligence. As an outsource contact center with a presence in the Caribbean, we view this report as necessary in aiding our site selection process for future expansion."

Bob Guarnieri, Director, Business Development, Technion Communications Corporation