Caribbean Contact Center & BPO Report 2008 – 2010

V. ZAGADA CARE INNOVATION MODEL

The Zagada Institute views the sourcing exercise as a Business Development (business development) function. Business development is defined by the Institute as the “practice of growth” and the sources of growth are identified as revenue and cost. This perspective allows global outsourcing to be viewed as a cost generated phenomenon. It’s the cost minimization objective that has dominated the decision by firms to offshore.

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