Caribbean Contact Center & BPO Report 2008 – 2010

III. MARKET ASSESSMENTS

U.S. service providers and corporate buyers who are considering plans to aggressively explore third party BPO and Caribbean contact center operations, launching captive centers and optimizing specific joint venture opportunities need to engage in extensive location, vendor, and service supplier analysis. It isessential that such analysis be based on metrics that adequately identify the benefits and costs associated with the Caribbean Nearshore market.

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