Caribbean Contact Center & BPO Report 2008 – 2010

I. EXECUTIVE SUMMARY

The Caribbean Nearshore market continues to expand its distinct niche within the service globalizationoutsourcing trend. Its competitive metacare ™ ratings – or customer care delivery quality to end consumers - suggests that U.S. corporations who contract third party service providers, joint venture or manage their respective captive operations are evidencing relatively strong satisfaction levels.

PURCHASE REPORT   US$ 3,895 Single License US$ 5,895 Site License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 7,895 Corporate License Bonus: Receive a complimentary 1/2 day office visit from our chief analyst - a US$ 3,500 value. US$ 15,895 Global License Bonus: Receive a complimentary 1 day office visit from our chief analyst - a US$ 5,000 value